Legal
Refund policy
Last updated: July 14, 2026
RGPixel is a digital subscription service. This page explains how cancellation, EU withdrawal rights and refunds work. It applies alongside — never instead of — your statutory consumer rights.
Cancelling your subscription
- You can cancel at any time from the billing portal in your account (powered by Stripe).
- Cancellation stops the auto-renewal: you keep your paid features until the end of the period you already paid for, and you are simply not charged again.
- We do not offer pro-rata refunds for the unused remainder of a billing period. This is why the paid period stays active until it naturally ends.
14-day right of withdrawal (EU consumers)
- If you are a consumer in the EU, you have a 14-day right of withdrawal from the moment you subscribe (Directive 2011/83/EU, implemented in Romania by OUG 34/2014).
- Because RGPixel starts delivering the service immediately, the refundable amount may be reduced proportionally to the service already consumed — for example, conversions you have already run during those 14 days.
- If you withdraw within 14 days without having meaningfully used the paid features, you receive a full refund to your original payment method.
- To exercise withdrawal, email billing@rgpixel.com within 14 days of the charge, from the email address on your account.
Billing errors
- Charged twice for the same period, charged after cancelling, or charged the wrong amount? Tell us and we will correct it and refund the difference — always.
- Refunds for billing errors go back to the original payment method, typically within 5–10 business days depending on your bank.
Service failures
- If a paid feature is materially broken and we cannot fix it within a reasonable time, contact us — we will find a fair solution, which may include a partial or full refund for the affected period.
How to reach us
- All refund requests: billing@rgpixel.com, from the email address associated with your account, mentioning the approximate charge date.
- We respond within a few business days. Nothing in this policy limits your mandatory rights under Romanian or EU consumer law.